Nationwide Tire Assistance

A wealth of market knowledge & experience behind us

Tire Rescue was formed to deliver a service offering that provides true brand differentiation, ultimately helping our valued clients create customers for life.

Best-in-Class Mobile Tire Rescue

Core team with 75+ years of collective experience in the Roadside Assistance, Towing, and Tire industries.

Complete Claim Administration

We have a true understanding of what it takes to service someone else's customer during an unfortunate roadside event.

24/7/365 Nationwide Coverage

Our goal is to get your customer back on the road as quickly as possible with the best Mobile Tire Rescue service available in the industry.

100% Satisfaction Guarantee

We are the only company that is 100% focused on the Mobile Tire Rescue aspect of Roadside Assistance.

8700
Tires Sold Annually
10500
Roadside Events Annually
6200
Nationwide Tire Rescue
Vendors
0
Years of
Key Management Experience
0
Percentage increase in
Customer Retention
0
Percentage of
Customer Satisfaction Guarantee

Our Expertise

Our team developed the very first Mobile Tire Rescue program in 2006 – it is now used by the largest RV Roadside Assistance program as well as the largest Motor Club in the industry.

Commitment to the Customer Experience

We always take care of the customer by applying our industry experience and best practices to every service.

Specialty in Call Center, Dispatch, and Emergency Roadside Assistance

Our expertise is in the management of Call Centers, Networks, Systems, Processes, and Analytics.

White Glove MD, HD, and RV Mobile Tire Rescue Program designed to stand above the rest

100% customer satisfaction guarantee for every service we perform – because we believe it’s important to have a partner that will always make it right.

We work together to understand your purpose and make it our passion - let us custom design a plan that best meets the needs of your customers.

How We Work

24/7/365 Nationwide Assistance

Here is an overview of the assistance services we offer to the marketplace.

Tire Delivery and Repair


  • Nationwide 24/7 delivery of top quality tires for any type of vehicle on the road
  • On-site and in-store tire repair and tire mounting
  • Tire Delivery and Tire Repair coverage limits are fully customizable

Tire Change & Air Delivery

  • If a Tire Change or Air Delivery is needed, a qualified technician with the proper equipment will be dispatched to perform the service
  • Tire Change and Air Delivery coverage limits are fully customizable

Claims Admin


  • Turn-key coordination of the service episode including referral, coverage validation, payment administration and mobile tire replacement
  • Complete solution to the claims process from start to finish

Exclusive Dispatch System

  • Created in-house by a team of top developers in the Roadside industry and made specifically for Mobile Tire Rescue – the first of its kind.
  • Extremely flexible and able to support unique client requirements – giving us the ability to tailor programs that best meet the needs of our clients and their customers.

Partners

Here are some of the partners we have that help make up our
Nationwide Network of Contracted, Rated, Qualified, Insured, Trained, and Inspected Vendors.

Our Process

Here is an example of our Process Flow

Customer Requests Service

Services can be requested via:
  • Gate-way (A Warm Transfer from Client)
  • Direct through Client IVR
  • Direct to Tire Rescue Call Center
  • Web Portal

Confirm Customer Coverage

Coverage Validation can occur via:
  • Secure FTP site provided to house customer data records
  • API system integration

Vendor Selection Dispatch

Vendor lists are populated based on coverage area and KPI’s. Dispatch can occur manually over the phone or automated via:
  • Digital Dispatch
  • IVR
  • Web Portal

Mobile Tire Rescue on the Way

On-site and in-shop Tire Delivery and Installation:
  • Delivery of a quality national brand tire in under an hour
  • On-site and In-shop installation and mounting to get the customer back on the road
  • Happy Customers = Retention

Closed Loop and Data Analytics

100% service confirmation with the ability for customer to participate in a survey Ability to receive data reporting via:
  • Monthly suite of client reporting
  • Ad-hoc data queries
  • Web Portal

Our Value

With our 24/7/365 managed Call Centers and Nationwide Network, Tire Rescue has the ability to provide your customers with peace of mind on any road, anytime.

Unprecedented Service Offering

There is no solution in the marketplace that exists like ours – the vast majority of RVs and Commercial Vehicles are being towed due to a tire related disablement – while we are delivering tires and saving the day!


Complete Managed Tire Solution

We deliver a claims administration experience and highly specialized service that is managed by a team of dedicated individuals which knows every facet of the Tire and Roadside Assistance industry - to ensure we always deliver the best product available and save you lots of money!

Improved Customer Service

Through our industry knowledge, redundant call centers, best-in-class systems, and extensive nationwide service network, we are able to deliver this unique and differentiating service at the highest level of quality day in and day out!